Frequently Asked Questions

Everything you need to know about PocketVault.

What is PocketVault?

PocketVault is a Solana-based auction and raffle platform for premium trading card game (TCG) collectibles. Users bid with $VAULT tokens, and all auction proceeds are permanently burned.

Which wallets are supported?

We support Phantom, Solflare, and Backpack wallets. Make sure your wallet extension is installed and unlocked before connecting.

How do auctions work?

Each bid costs a fixed SOL amount sent to the operations wallet. Bids are verified on-chain before being recorded. The highest bidder at the end wins the item. Anti-snipe protection adds 2 minutes when bids arrive in the final 2 minutes.

What happens to the tokens?

All $VAULT tokens collected through auctions are permanently burned. This deflationary mechanism is fully verifiable on-chain via the burn tracker on the homepage.

How do raffles work?

Raffles use your earned tickets (from daily streaks, social tasks, and quests). Enter with your tickets and a random winner is drawn. More tickets = higher probability.

How do I earn tickets?

Maintain daily login streaks, complete social tasks (follow, retweet, join communities), and submit quests for review. Approved quests award bonus tickets.

Are the cards real?

Yes! Winners receive authentic, often professionally graded TCG cards. Items are shipped to the address you provide after winning.

What if I get outbid?

Non-winning bids may be refunded at the platform's discretion. Refund status is visible in your Activity tab.

Is there a minimum holding requirement?

Some features may require a minimum $VAULT token holding. Check individual auction or raffle requirements for details.

How do I contact support?

Join our Telegram or Discord community (links in the footer). Our team is active and happy to help with any questions.